Managed IT Services

Phrixus Technologies is proud of its pre-emptive model of IT support and the strong ongoing relationships it builds with its clients. Our My IT Care Plan for IT networks are similar to regular car servicing. By ensuring regular maintenance on their systems, our clients experience fewer IT crises, thereby eliminating the need for costly and inconvenient solutions.

Our investment in SolarWinds N-Central (remote monitoring and management software technology) allows us to identify and manage potential problems from our office in northern Sydney, before they interfere with the running of our clients' businesses. By signing up on one of our IT Care Plans with guaranteed response times, our clients know their issues will be dealt with in a timely and speedy manner. Many can be resolved without costly and delayed on-site visits from our helpdesk, using state of the art remote access technology.

My IT Care Plan inclusions:

  • Unlimited email, phone and remote support.
  • Helpdesk support from 8am - 6pm, Monday to Friday.
  • 1 Hour Critical Level 1 response time
  • 2 Hour High Level 2 response time
  • 4 Hour Medium Level 3 response time
  • 24/7 monitoring of servers, desktops and laptops
  • Automated Patching of Windows systems and selection of third party applications
  • Daily monitoring of backup solutions
  • Fully monitored and managed Anti-Virus
  • Automated online cloud based backup for important Documents (see support file types)
  • Monthly network summary reports
  • No callout fees for standard visits
  • Regular onsite visit options

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